Accessibility

At Atrium, we believe that the power of a CRM tool should be accessible to all professionals, regardless of their abilities.

Last Updated on August, 24, 2024

Digital inclusion is at the heart of our design approach, and we are committed to a continuous improvement process to make our platform as simple and effective to use as possible for every user.

Accessibility statement

Atrium Technologies SAS is committed to making its online CRM service accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005. This accessibility statement applies to the Atrium platform and its website (https://app.atriumcrm.com; https://atriumcrm.com/).

Compliance status

The Atrium web application is partially compliant with the General Accessibility Improvement Framework (RGAA), version 4.1. We are aware that some aspects of the application do not yet meet all accessibility requirements. Being "partially compliant" means that the majority of criteria are met, but exemptions or non-compliant content remain. We are actively working to correct them.

Test results

An internal audit is underway to accurately assess our level of compliance. Detailed results will be published on this page once the audit is completed.

Inaccessible content

The contents listed below are not or are only partially accessible for the following reasons:

Non-compliance

Some complex interface components may present difficulties for assistive technologies:

Data visualization: Complex graphs and statistical reports may not have relevant textual alternatives for screen reader access.
Campaign and automation editor in "drag-and-drop": Advanced features of the visual campaign editor may be difficult to manipulate exclusively via keyboard. Alternatives through automated actions are being considered.
Third-party components: Some content from our 200+ integrations may not meet accessibility standards, as their development is beyond our control.

We are committed to seeking solutions to make these elements more accessible in our future updates.

Disproportionate burden exemptions

No disproportionate burden exemption is currently invoked.

Establishment of this accessibility statement

This statement was established on August 25, 2025.

Technologies used for accessibility verification

Tests conducted with Chrome and Firefox browsers. Checks with the NVDA screen reader. Color contrast analyzers.

Pages that have undergone compliance verification

Our roadmap for improvement

We do not stop at this observation. Here are our commitments: External audit: Commission a comprehensive audit by a company specialized in digital accessibility by the end of 2026. Training: Ensure ongoing training for our development and design teams on best practices of the RGAA. Prioritization: Integrate the correction of identified accessibility issues into our product development cycle.

Feedback and contact

Your help is valuable in allowing us to improve our accessibility. If you encounter a difficulty while using Atrium or if you are unable to access content or a feature, please do not hesitate to contact us. Please write to us at the email address: contact@atriumcrm.com. We will strive to respond to you as quickly as possible and offer you an accessible alternative.

Recourse pathways

This procedure is to be used in the following case: you have reported an accessibility defect that prevents you from accessing content or one of the services of the portal, and you have not received a satisfactory response from us.

You can:

Write a message to the Defender of Rights (https://www.defenseurdesdroits.fr/nous-contacter)
Contact the regional delegate of the Defender of Rights
Send a letter by post (free, do not put a stamp): Defender of Rights Free response 71120 75342 Paris CEDEX 07