Terms and Conditions

These Terms and Conditions govern access to and use of the Atrium service (hereinafter "the Service"), an omnichannel and intelligent customer relationship management (CRM) software.

Last Updated on August, 31, 2025

The Service is developed and operated by Atrium Technologies SAS, a simplified joint-stock company (hereinafter "Atrium", "We", "Our"), with its registered office located at 17 Rue de la citadelle, 95300 Pontoise, France.

Contact email: contact@atriumcrm.com

SIRET number currently being registered.

Access to and use of the Service are subject to the unconditional acceptance of these Terms and Conditions by the user (hereinafter "the User", "the Client", "You"). By creating an account or using the Service, You acknowledge that You have read, understood, and agreed to be bound by all of these terms and conditions.

Service Description

Atrium is a SaaS (Software as a Service) CRM platform designed to optimize customer relationships. The Service integrates the "Mitra" Artificial Intelligence agent, which adapts to the User's business.

Account Access and Management

2.1. Creating an account on Atrium is reserved for professionals and requires the use of a professional email address.

2.2. The User is solely responsible for the confidentiality of their credentials and password. Atrium implements technical security measures, including password encryption, to protect access. The User must inform Atrium promptly of any unauthorized use of their account.

2.3. A Client account can be associated with multiple workspaces ("seats"). The number of available seats is defined by the type of subscription chosen. The primary Client is fully responsible for the actions and compliance with these TOS by all users associated with their account.

Financial Terms

3.1. Use of the Service is subject to the subscription of a paid plan. The various subscription plans (monthly or annual) and their respective prices are described on the "Pricing" page of the Atrium website.

3.2. Subscriptions are automatically renewed. Payment is automatically deducted at the end of each period (30 days for a monthly subscription, 365 days for an annual subscription) from the date of the first payment.

3.3. Cancellation: The User may cancel their subscription at any time from their account settings. Access to the Service will be maintained until the end of the already paid billing period.   
* For standard subscriptions, no notice is required.   
* For custom subscriptions, a two (2) week notice before the renewal date is required.

3.4. Refund: Except in exceptional cases, amounts paid are non-refundable. However, in the specific case where service credits have been fully used without any value generated for the Client, the latter may submit a request to support. Atrium will review the request and may, at its sole discretion, proceed with a refund of said credits.

Client Data and Confidentiality

4.1. Ownership: The Client is and remains the sole owner of all data they import, create, store, and send via the Service (hereinafter "Client Data").

4.2. Use by Atrium: Atrium commits to using Client Data only for the strict purpose of:
* Providing, maintaining, and improving the Service;
* Personalizing the user experience and marketing communications related to the Service.

4.3. Confidentiality of Mitra AI: The Mitra AI trains on Client Data to refine its performance. It is expressly agreed that these learnings and the resulting models are strictly isolated, private, and dedicated to the concerned Client's workspace. Under no circumstances will Client Data be used to train AI models of other clients.

4.4. Confidentiality and Security: Atrium commits to strict confidentiality of Client Data and implements appropriate technical and organizational security measures to protect them, including encryption, strict access controls, and automatic backups.

4.5. Privacy Policy: Use of the Service is also governed by our Privacy Policy, available on our website. It details how we collect and process personal data, in accordance with GDPR.

User Obligations

5.1. The User is fully and exclusively responsible for the content they create and disseminate via Atrium.

5.2. It is strictly prohibited to use the Service to:   
* Send unsolicited emails (spam);   
* Disseminate illegal, harassing, defamatory, obscene, or malicious content;   
* Violate the intellectual property rights of third parties (copyrights, trademarks, etc.).

5.3. The User agrees to comply with all applicable laws and regulations related to their activities and campaigns, particularly regarding personal data protection (consent of recipients), in their country of use as well as that of their recipients.

Intellectual Property

6.1. Atrium Technologies SAS is the exclusive owner of all intellectual property rights related to the Service, including software, trademarks, logos, designs, and algorithms, including the underlying technology of the Mitra AI.

6.2. Atrium grants the Client a limited, non-exclusive, personal, and non-transferable license to use the Service for the duration of their subscription and in accordance with these TOS.

Termination

7.1. Termination by the User: The User can only delete their account if they have no active subscription. To terminate the service, they must first cancel their subscription in accordance with Article 3.3.

7.2. Termination by Atrium: Atrium reserves the right to suspend or terminate an account, without notice or refund, in the following cases:
* Persistent payment default forty-eight (48) hours after notification;
* Serious and/or repeated violation of these TOS, particularly the usage rules in Article 5.

7.3. Fate of the data: Upon effective termination of the subscription, the Client has a period of thirty (30) days to export their Client Data from the Service. At the end of this thirty (30) day period, all personal Client Data will be permanently deleted from our production systems. For purely statistical and service improvement purposes, Atrium reserves the right to retain a fully anonymized version of this data. This anonymization ensures that no information can be used to identify an individual, making any re-identification impossible.

Warranties and Liability

8.1. The Service is provided "as is" and "as available". Atrium does not guarantee that the Service will be free of errors or interruptions.

8.2. Under no circumstances shall Atrium be liable for indirect damages suffered by the Client.

8.3. In any case, Atrium's total financial liability under this contract shall not exceed the total amount paid by the Client to Atrium in the six (6) months preceding the event giving rise to the damage.

Governing Law and Dispute Resolution

9.1. These TOS are governed by French law.

9.2. In case of dispute, the parties agree to seek an amicable solution before any legal action.

9.3. Failing an amicable resolution, any dispute relating to the interpretation, execution, or termination of this contract shall be submitted to the exclusive jurisdiction of the courts of Pontoise (France).